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Support
How to reach us, and what to expect when you do.
How to reach us
Typical response within one business day
Common questions
How quickly do you respond to an enquiry?
Within one business day for new enquiries. For clients on an active engagement, coordination issues raised in the CDE are triaged the same working day.
Can you take over BIM management mid-project?
Yes, and it is a common starting point. We begin with an audit of the current state — models, CDE, standards and open issues — before proposing anything, so the plan is based on what actually exists.
Do you work as the client's information manager or the delivery team's?
Either, but not both on the same project. Acting client-side means auditing the delivery team; doing both would make that audit meaningless.
What software do you need us to use?
We work in Revit, Navisworks, Civil 3D, Autodesk Construction Cloud, Solibri and Synchro. Where a project uses something else, we coordinate through IFC rather than forcing a platform change.
Can you train our team instead of doing the work?
Yes. Capability building is a service in its own right — standards, templates, automation and role-based training, delivered on your own project files.
Do you sign NDAs before receiving project files?
Always, and we expect to. Send yours or ask for ours before sharing anything.
Need this on your project?
Send us the scope and the stage. You will get a considered reply from a BIM engineer.